VICIDIAL Monitor and Barge

Supervisors are able to Listen to Calls in VICIDIAL in Realtime if admin gave them access. To enable it when you are login as supervisor select Reports and Realtime

Select “Choose Report Display Options”

And Select if you want to Monitor or BARGE

And set the phone number you want to use to Listen to call conversations. After setting the option near each line when they have connected a Listen option will appear.