In some of our migrations to Asterisk, users keep asking about this feature where the secretary can pickup calls from the boss using a function key in their phones that support them. Here’s the challenge, the secretary asked us to setup in such a way … “Asterisk | FreePBX boss secretary module (updated)”

We at Astiostech use Asternic (www.asternic.biz) quite extensively for basic call centres that require a simple interface for wallboards, reports and recordings. Asternic also provides some capabilities to monitor outbound callcenters where agents make random calls to introduce new services or businesses. In this guide, … “Asternic Stats Outbound Tracking with FreePBX”