#TeamOpenSourceMalaysia
Here is the script you can use to enable spy function to VICIDIAL with the phone. to spy a call conversation you can use code *1 and then the extension number to spy it. If you want to do a normal spy via panel then … “Vicidial Customised Spy function”
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By Default in VICIDIAL call conversation recordings name have just Full date and customer Phone. And I always change it to save all related info by using more parameters. CAMPAIGN_AGENT_FULLDATE_CUSTPHONE_LEADID It will be useful when your customer will ask to give him all related call … “Call Conversation Recording in VICIDIAL”
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VICIDIAL Monitor and Barge Supervisors are able to Listen to Calls in VICIDIAL in Realtime if admin gave them access. To enable it when you are login as supervisor select Reports and Realtime Select “Choose Report Display Options” And Select if you want to Monitor … “VICIDIAL Monitor and Barge”
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You have enabled Chat in VICIDIAL but you cant find Agent Chat Logs? Goto Reports – Admin Utilities at the bottom of the page. And search for “Agent Manager Chat Log” you can search for all chats or even for the specific chats in customer … “VICIDIAL Chat Log”
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You can popup your CRM page when Agents are receiving a call in VICIDIAL and pass Lead info using the POST method. if you want to pass custom fields info as well set CF_uses_custom_fields=Y in the URL as well. This setting can be set at the campaign … “VICIDIAL CRM integration”
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This guide attempts to walk you through installing a faxing solution on top of Asterisk that has FreePBX as it’s frontend GUI/dialplan generator. So for it to work, you need to be1) Using CentOS (this is a CentOS 7 guide btw). Tested on CentOS 7.7, … “What the fax! Asterisk, Hylafax+, IAXModem and AvantFax for CentOS 7.x and FreePBX users”
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Here’s a quick article for anyone wishing to integrate Telegram messaging to NagiosXI quick. Telegram is amazing, its free, its fast, its secure. Their API is also an official one (unlike Whatsapp) NOTICE: Take note, Telegram can sometimes go down, your internet can also go … “Setting up Telegram with NagiosXI or Nagios for notifications, the lazy admin’s guide”
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This article shows how to very easily add a per-user pin for outbound calls using FreePBX systems. Sometimes trunk level isn’t too fun. Also, if you don’t want to use a specially created DB, you can use FreePBX’s pin module and “Refer” to that PIN … “Per User PIN for FreePBX 2.x”
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Image Source: http://appcrawlr.com/android-apps/best-apps-restrict-access So, we had this challenge by our customer to do this as they are using PRI and supporting multiple customers. Each customer needs to be limited to n number of channels on PRI. When they were using analog that was simply straightforward, … “Limiting calls by DIDs for FreePBX users, with dynamic configurable parameters (Repost)”
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We have started to use OPUS codec to deploy our remote peers and so far it sounds amazing with very little bandwidth which almost matches GSM in terms of bandwidth and sound quality is as good as 48khz MP3 files. This is the future of … “OPUS & VP8 Codec with Asterisk 11.20 or higher”
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