VICIDIAL Monitor and Barge

VICIDIAL Monitor and Barge Supervisors are able to Listen to Calls in VICIDIAL in Realtime if admin gave them access. To enable it when you are login as supervisor select Reports and Realtime Select “Choose Report Display Options” And Select if you want to Monitor … “VICIDIAL Monitor and Barge”

Read More

VICIDIAL CRM integration

You can popup your CRM page when Agents are receiving a call in VICIDIAL and pass Lead info using the POST method. if you want to pass custom fields info as well set CF_uses_custom_fields=Y in the URL as well. This setting can be set at the campaign … “VICIDIAL CRM integration”

Read More

What the fax! Asterisk, Hylafax+, IAXModem and AvantFax for CentOS 7.x and FreePBX users

This guide attempts to walk you through installing a faxing solution on top of Asterisk that has FreePBX as it’s frontend GUI/dialplan generator. So for it to work, you need to be1) Using CentOS (this is a CentOS 7 guide btw). Tested on CentOS 7.7, … “What the fax! Asterisk, Hylafax+, IAXModem and AvantFax for CentOS 7.x and FreePBX users”

Read More

Setting up Telegram with NagiosXI or Nagios for notifications, the lazy admin’s guide

Here’s a quick article for anyone wishing to integrate Telegram messaging to NagiosXI quick. Telegram is amazing, its free, its fast, its secure. Their API is also an official one (unlike Whatsapp) NOTICE: Take note, Telegram can sometimes go down, your internet can also go … “Setting up Telegram with NagiosXI or Nagios for notifications, the lazy admin’s guide”

Read More

Per User PIN for FreePBX 2.x

This article shows how to very easily add a per-user pin for outbound calls using FreePBX systems. Sometimes trunk level isn’t too fun. Also, if you don’t want to use a specially created  DB, you can use FreePBX’s pin module and “Refer” to that PIN … “Per User PIN for FreePBX 2.x”

Read More

Limiting calls by DIDs for FreePBX users, with dynamic configurable parameters (Repost)

Image Source: http://appcrawlr.com/android-apps/best-apps-restrict-access So, we had this challenge by our customer to do this as they are using PRI and supporting multiple customers. Each customer needs to be limited to n number of channels on PRI. When they were using analog that was simply straightforward, … “Limiting calls by DIDs for FreePBX users, with dynamic configurable parameters (Repost)”

Read More

OPUS & VP8 Codec with Asterisk 11.20 or higher

We have started to use OPUS codec to deploy our remote peers and so far it sounds amazing with very little bandwidth which almost matches GSM in terms of bandwidth and sound quality is as good as 48khz MP3 files. This is the future of … “OPUS & VP8 Codec with Asterisk 11.20 or higher”

Read More

Telekom Malaysia (TM) Multi-Line SIP setup with vanilla Asterisk or FreePBX over TEL URI

Src: https://www.tm.com.my/Office/Business/SME/Solutions/Pages/Multi-Line-SIP.aspx Happy to say that we’ve successfully set up Asterisk 11 or higher with TM’s Multi-Line SIP which basically uses IMS signaling on Huawei devices used by Telekom Malaysia. We had to modify chan_sip.c and parser  files to support TEL: URI for INVITE messages. … “Telekom Malaysia (TM) Multi-Line SIP setup with vanilla Asterisk or FreePBX over TEL URI”

Read More

The 60 minute Nagios Core 4 install guide on Debian 7 Wheezy (Nagios 4, PNP4Nagios -with MRTG & NagiosQL) built from source or just use the VM OVA2.0

Version 1.1 – 07 June 2016 NOTES: Copyright and registered trademarks are the properties of their respective companies/individuals By all means, these are not my own guides but a collection of guides online with my own hacks here and there that didn’t work for me … “The 60 minute Nagios Core 4 install guide on Debian 7 Wheezy (Nagios 4, PNP4Nagios -with MRTG & NagiosQL) built from source or just use the VM OVA2.0”

Read More